Terms of Service

Effective Date: April 3, 2026  |  Last Updated: April 3, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at rioscafes.rest (the "Website"), as well as any related services, features, content, online ordering, catering requests, and dining experiences offered by Cafe Rio (collectively, the "Services").

By accessing the Website, placing an order online or in person, creating an account, subscribing to communications, or otherwise utilizing any of our Services, you affirm that:

• You are at least eighteen (18) years of age, or at least thirteen (13) years of age and using the Services under the supervision of a parent or legal guardian who agrees to these Terms;
• You have the legal capacity and authority to enter into this Agreement;
• You will use our Services only for lawful purposes and in compliance with these Terms;
• All information you provide to us is accurate, current, and complete.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our Services in any manner. Use of our Services by any individual constitutes acceptance of these Terms on behalf of that individual and any organization they represent.

2. Description of Services

Cafe Rio is a food service establishment engaged in the preparation and sale of food and beverages, including but not limited to cafe-style meals, specialty coffee and drinks, baked goods, sandwiches, salads, and related culinary offerings. Through our Website and in-person locations, we provide the following services:

• Dine-In Services: Customers may visit our physical location(s) to enjoy freshly prepared food and beverages in a welcoming café environment.
• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website or affiliated third-party platforms.
• Catering Services: Cafe Rio may offer catering packages for events, corporate functions, and private gatherings, subject to availability and advance arrangement.
• Loyalty and Rewards Programs: We may offer loyalty programs, digital rewards, promotions, and discount codes to registered users and repeat customers.
• Gift Cards and Vouchers: Digital or physical gift cards may be purchased and redeemed through our Website or at participating locations.
• Newsletter and Marketing Communications: Users who opt in may receive promotional emails, announcements, seasonal offers, and other marketing communications.
• Customer Support: We provide customer service via email and other contact methods to assist with inquiries, complaints, and feedback.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time without prior notice. Availability of menu items, promotions, and features may vary by location and time. We do not guarantee that any particular item, feature, or service will be continuously available.

3. User Accounts and Registration

Certain features of our Website, including online ordering and loyalty program participation, may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, truthful, and complete registration information;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your login credentials confidential and not share your password with any third party;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate accounts that contain false or misleading information, that are inactive for extended periods, or that have been used in violation of these Terms. You may not create multiple accounts for the purpose of exploiting promotions or rewards programs, and you may not transfer your account to any other person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to conduct yourself in a lawful, respectful, and responsible manner. You specifically agree that you will not engage in any of the following prohibited activities:

4.1 Prohibited Conduct

• Using the Website or Services for any unlawful purpose or in violation of any local, state, federal, or international law or regulation;
• Submitting fraudulent orders, providing false payment information, or engaging in any form of payment fraud or chargebacks in bad faith;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Collecting or harvesting any personally identifiable information from the Website without explicit authorization;
• Posting, transmitting, or distributing any content that is unlawful, defamatory, harassing, abusive, threatening, obscene, or otherwise objectionable;
• Uploading or transmitting viruses, malware, or any other malicious code that may damage or interfere with our Website or servers;
• Attempting to gain unauthorized access to any portion of the Website, server systems, or networks connected to the Website;
• Using automated tools, bots, scrapers, or similar technologies to access or extract data from our Website without our written permission;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Circumventing or attempting to circumvent any security measure, content filtering mechanism, or access control system employed by Cafe Rio;
• Engaging in any activity that imposes an unreasonable or disproportionately large load on our infrastructure;
• Reproducing, duplicating, copying, selling, or reselling any portion of the Services without our express written permission;
• Using our Services to send unsolicited commercial communications (spam);
• Violating any applicable laws relating to food safety, consumer protection, or electronic commerce.

We reserve the right, in our sole discretion, to investigate any suspected violation of these Terms, to remove any content, to cancel orders, to suspend or terminate accounts, and to report any illegal activity to the appropriate law enforcement authorities.

5. Ordering, Payment, and Pricing

5.1 Online Orders

All orders placed through our Website are subject to acceptance and availability. Placement of an order constitutes an offer to purchase, and we reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product or pricing information, stock or ingredient unavailability, or suspected fraudulent activity. We will notify you promptly if we are unable to fulfill your order.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, service charges, or delivery fees unless expressly stated. We strive to display accurate pricing at all times; however, in the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly. You will not be charged for any cancelled orders, and any pre-authorized payment amounts will be released.

5.3 Payment Methods

We accept payment through methods listed on the Website, which may include major credit cards, debit cards, and other electronic payment options. By providing payment information, you represent and warrant that you are authorized to use the payment method provided. All transactions are processed through secure, third-party payment processors, and Cafe Rio does not store full payment card details on its servers.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or replacements may be considered in cases where an item is incorrect, unsatisfactory due to a quality issue, or not delivered as ordered. Refund requests must be submitted to [email protected] within twenty-four (24) hours of receiving the order. We evaluate each request individually and reserve the right to offer store credit, replacement, or refund at our discretion.

6. Intellectual Property Rights

All content available on the Website and through our Services, including but not limited to text, graphics, logos, icons, photographs, images, audio clips, digital downloads, data compilations, menu designs, branding elements, software, and the overall look and feel of the Website (collectively, "Intellectual Property"), is the exclusive property of Cafe Rio or its content suppliers and is protected under United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Services for your personal, non-commercial purposes only. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any of our Intellectual Property;
• Use our trademarks, service marks, trade names, or logos without our express written permission;
• Frame or mirror any portion of the Website on any other server or platform;
• Reverse engineer, decompile, or disassemble any software or technology underlying our Website or Services.

Any unauthorized use of our Intellectual Property may constitute infringement and may expose you to civil and criminal liability. If you believe that any content on our Website infringes your intellectual property rights, please contact us at [email protected] with a detailed description of the claimed infringement.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, delivery services, or other resources that are not owned or controlled by Cafe Rio. These links are provided solely for your convenience and informational purposes. We have no control over the content, privacy practices, or terms of any third-party websites and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.

When you access third-party platforms (such as delivery apps or payment processors), you do so subject to their respective terms of service and privacy policies. We encourage you to review those policies carefully. Our inclusion of any third-party link does not imply endorsement of that party, its website, or any products or services it offers.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY CAFE RIO ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, MENU INFORMATION, NUTRITIONAL DATA, OR PRICING INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES.

Nutritional, allergen, and ingredient information provided on our Website is offered for general informational purposes and may not account for variations in preparation, supplier changes, or regional menu differences. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order. Cafe Rio cannot guarantee that any menu item is completely free from cross-contamination with common allergens.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, goodwill, or business opportunities;
• Personal injury or property damage resulting from your access to or use of our Services;
• Unauthorized access to or alteration of your transmissions or data;
• Conduct of any third party using our Services;
• Any other matter relating to our Services.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth in this section apply regardless of the form of the action (whether in contract, tort, negligence, strict liability, or otherwise) and shall survive termination or expiration of this Agreement. Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, subsidiaries, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of or inability to use the Website or Services;
• Your submission of any content, reviews, or communications through our Website;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property or privacy right;
• Any negligent or wrongful conduct by you in connection with the Services;
• Any fraudulent activity or misrepresentation by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation will survive termination of this Agreement and your use of the Services.

11. Privacy and Data Protection

Our collection and use of personal information in connection with the Services is governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Cafe Rio is committed to compliance with applicable United States privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 45), and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). For users in California, please refer to our Privacy Policy for a full description of your rights regarding personal information.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Cafe Rio's primary place of business is located, without regard to any conflict of law principles that would require the application of the law of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 13 below, you agree that any legal action or proceeding between you and Cafe Rio shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection that you may have to the laying of venue in such courts or that such courts are an inconvenient forum.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. If you are a consumer located in a jurisdiction that provides mandatory consumer protection rights that cannot be waived by contract, nothing in these Terms shall limit those rights.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Services (collectively, "Dispute"), the parties shall first attempt to resolve the Dispute informally. You agree to notify us of any Dispute by sending a written description of the claim to [email protected]. We will attempt to resolve the Dispute within thirty (30) calendar days of receiving your notice. If the Dispute cannot be resolved informally within this period, either party may proceed to binding arbitration as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. Except as set forth below, if we cannot resolve a Dispute informally, any Dispute shall be finally and exclusively resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Cafe Rio agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Small claims court actions that fall within the applicable jurisdictional limits may also be brought in small claims court rather than through arbitration.

14. Food Safety and Allergen Information

Cafe Rio takes food safety seriously and complies with all applicable federal, state, and local food safety regulations, including guidelines established by the United States Food and Drug Administration (FDA) and the United States Department of Agriculture (USDA), as well as applicable state and local health department standards.

While we make every reasonable effort to identify allergens in our menu items, we cannot guarantee that any item is free from traces of allergens due to the shared nature of our kitchen environment and potential cross-contamination during preparation. Common allergens that may be present in our facility include, but are not limited to: peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish. Customers with known food allergies or dietary restrictions are encouraged to consult with our staff prior to ordering. Cafe Rio disclaims all liability for allergic reactions or adverse health effects resulting from consumption of our products where the customer has not disclosed relevant dietary restrictions prior to ordering.

15. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services. We reserve the right, in our sole discretion and without prior notice, to:

• Terminate or suspend your access to all or any part of the Website or Services at any time, for any reason, including but not limited to a breach of these Terms;
• Discontinue, modify, or restrict the availability of the Website or any of its features;
• Cancel any pending orders in the event of suspected fraud, abuse, or violation of these Terms.

Upon termination for any reason, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitations of liability, governing law, and dispute resolution.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination.

16. Changes to These Terms

Cafe Rio reserves the right to amend, modify, or update these Terms of Service at any time, in our sole discretion. When we make material changes to these Terms, we will notify you by one or more of the following means:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on the Website;
• Sending an email notification to registered users (if applicable).

Your continued access to or use of the Website or Services after the effective date of any modifications constitutes your acceptance of the revised Terms. If you do not agree with the modified Terms, your sole remedy is to discontinue use of the Website and Services. We encourage you to review these Terms periodically to stay informed of any updates.

17. Electronic Communications

By using our Website or Services, you consent to receiving electronic communications from Cafe Rio. These communications may include notices about your account, order confirmations, promotional offers, and other information related to the Services. You agree that any notices, disclosures, agreements, or other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions included in such messages or by contacting us at [email protected].

18. Force Majeure

Cafe Rio shall not be held liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, government orders, civil unrest, labor disputes, utility outages, supply chain disruptions, or failures of third-party service providers. In such circumstances, our obligations under these Terms will be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

19. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable under applicable law, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The invalid or unenforceable provision shall, to the extent possible, be modified to reflect the parties' original intent, and if modification is not possible, it shall be replaced with a valid and enforceable provision that most closely achieves the original intent of the severed provision. The remaining provisions of these Terms shall continue in full force and effect.

20. Waiver

No failure or delay by Cafe Rio in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right, power, or privilege. No single or partial exercise of any right or remedy shall preclude any other or further exercise of any other right or remedy. A waiver of any default shall not constitute a waiver of any subsequent default. All waivers must be in writing and signed by an authorized representative of Cafe Rio to be effective.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published on the Website, constitute the entire and exclusive agreement between you and Cafe Rio with respect to your use of the Website and Services. These Terms supersede all prior and contemporaneous negotiations, representations, warranties, understandings, and agreements, whether written or oral, between you and Cafe Rio regarding the subject matter hereof. No oral explanation or oral information provided by Cafe Rio shall alter the interpretation of these Terms.

22. Assignment

You may not assign, delegate, or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this restriction shall be null and void. Cafe Rio may assign these Terms, in whole or in part, to any affiliate, successor, or acquirer without restriction and without your consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. Accessibility

Cafe Rio is committed to making our Website and Services accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and relevant provisions of the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any accessibility barriers while using our Website, please contact us at [email protected] so that we may provide you with appropriate assistance and work to improve our accessibility features.

24. Consumer Protection

These Terms are subject to applicable United States consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. Nothing in these Terms is intended to limit any rights you may have under applicable federal or state consumer protection laws that cannot be waived by contract. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), the California Consumers Legal Remedies Act, and other California state laws.

25. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, wish to report a violation, or need to communicate with us for any reason, please contact us using the information below:

We will make every reasonable effort to respond to your inquiries within five (5) business days. For urgent matters related to food safety, allergens, or order issues, please indicate the nature of your concern in the subject line of your email to ensure a prompt response.

Terms of Service — Cafe Rio — Last Updated: April 3, 2026